Sistema de indicadores no funcionales de un sistema de planeamiento de recursos empresariales (ERP) utilizando inteligencia de negocios (Caso: Indicadores de performance en Editora Perú S.A.)

Abstract

This project plans to define performance indicators and construct a software system that allows collect information that the ERP System writes in the log files during the daily operations and the database and operating system also makes. The process continues by locating inside the log files the transactions related to the ERP System, Data Base and operating systems, then system will retrieve the information from the master tables, this system also plans to register the solution and who solve the problem, leaving a procedure for future considerations. Since the historical data is stored in the datawarehouse, we can have information about the common problems, the solutions and problems not solved. The project has three fundamental parts, build a data base that store the information retrieve from the logs, construct a datamart and finally show this information graphically.